FAQs

We are at

As early as same-day appointments may be available, with the exception of Sundays. Just call or text us at 1-403-992-8452 or send us a message to info@marlowdesign.ca and we will fit you in ASAP.

We do! We offer walk-ins from 10am-6pm Monday-Friday, and 11-6pm Saturday (you will need to call or text 403-992-8452 on Saturday, as the building door is locked). Simply check in to the Work Nicer iPad and we will be with you as soon as possible and can offer refreshments in the lobby while you wait.

We do! We can take late appointments weekdays and Saturdays until 8pm, as long as we book before 4pm. For Sunday appointments we would need to book by 6pm Saturday.

Either Kanchan or Marlow will greet you and provide you with a refreshment of your choice, and escort you to our private office. From there we will begin your Jewellery Needs Assessment.

We will ask you a series of questions to best decide what combination of Custom Design Work, Restyling/Repair, or Pre-made Catalogue pieces will best help you wear your special moments.

• -Email any inspirational pictures or Pinterest folders to info@marlowdesign.ca, or text them to +1-403-992-8452
• -Let us know the special occasion and the date
• -A ballpark on overall budget

Repairs are usually 15 mins to 45 mins, custom design consultations including restyling can be 30 mins to 2 hours including stone selection.

Yes, either through email or screen share we can perform the entire process online, including free shipping!

Earrings, pendants, bangles, necklaces, cuff-links and of course men’s and ladies’ rings! If it can be worn, we can create it (with the exception of watches). We can even cast ornaments as well.

• -White Gold in 10k, 14k, 18k, and 19k
• -Yellow Gold in 10k, 14k, 18k, and 22k
• -Rose Gold in 10k, 14k, and 18k
• -Sterling silver, Palladium, and Platinum

Absolutely! Our relationships with top international suppliers enable us to source both the highest quality, but most importantly ethically sourced stones in the world. From GIA certified diamonds to sapphires, our expert Gem Concierge team will find the perfect stone to best fit your occasion and budget. We provide high resolution videos on all our stones for maximum scrutiny.

We do, if you find an equivalent stone please send us the pricing and certification details and we can either source that exact stone if it was from an online supplier, or we can find an equivalent. That way you can use our expertise to determine if it truly is the right stone, and still qualify for our warranty!

Yes, we have access to CanadaMark certified diamonds.

Either during our consult or over email we create a simple 3D render that best represents your vision for the piece. This includes the metal colour, correct stone sizes, and unlimited tweaks of the design. More advanced renders such as character casting and organic designs that require a high number of hours to create may require a $99 fee that we would credit to the final purchase. We can also provide a wax model of the custom design for further review before purchase.

We utilize prototype inventory to showcase our designs and help customers visualize the final product. This in turn helps us to be a great deal more competitive in pricing than traditional retail stores, as every piece will be made to order.

We are one of the few jewellers that specialize in restyling, we can reset any intact gemstones and either utilize the material in the new jewellery piece or provide a metal credit to the final price.

Anywhere from 3-6 weeks after payment is made, depending on the intricacy of design.

While we don’t provide refunds for custom orders, we do have a guarantee of work quality and will ensure the piece turns out as promised.

As long as the design hasn't entered the casting phase, any alterations and changes are applicable free of cost.

All repairs are done in Calgary at a secure fully insured location.

All repairs come with a 3-month workmanship guarantee.

Anywhere from 5-10 business days unless otherwise stated

Definitely, you can either submit the cart directly and we will be in touch with payment options or call us anytime at 403-992-8452 with questions!

As long as the catalogue piece is not a special order there is a 30 day return or exchange policy.

• • Clean your diamond jewellery with warm water and mild soap
• • If you notice a loose prong/claw please bring it to us at your earliest convenience.

• Free jewellery cleaning
• Free consultations and quotes for repairs, restyles and/or custom designed jewellery
• Live renders - you get the opportunity to be involved with the entire designing process as well
• Prototype inventory to help you make a purchase decision

Yes for $10/letter on platinum, gold, or silver jewelry. Prices may vary on tungsten and other alternative metal jewelry.