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As early as same-day appointments may be available, with the exception of Sundays. Just call or text us at 1-403-992-8452, book an appointment on our booking form, or send us a message to email@example.com and we will fit you in ASAP.
We do! We offer walk-ins from 10am-6pm Tues-Friday, and 11-5pm Saturday (you will need to call or text 403-992-8452 on Saturday, as the building door is locked). Simply call or text on arrival and we will be with you as soon as possible and can offer refreshments in the lobby while you wait.
We do! We can take late appointments weekdays and Saturdays until 8pm, as long as we book before 4pm. For Sunday appointments we would need to book by 6pm Saturday.
Either Kat or Marlow will greet you and provide you with a refreshment of your choice, and escort you to our private offices. From there we will begin your Jewellery Needs Assessment.
We will ask you a series of questions to best decide what combination of Custom Design Work, Restyling/Repair, or Pre-made Catalogue pieces will best help you wear your special moments.
Repairs are usually 15 mins to 45 mins, custom design consultations including restyling can be 30 mins to 2 hours including stone selection.
Yes, either through email or screen share we can perform the entire process online, including free shipping!
Earrings, pendants, bangles, necklaces, cuff-links and of course men’s and ladies’ rings! If it can be worn, we can create it (with the exception of watches). We can even cast ornaments as well.
Absolutely! Our relationships with top international suppliers enable us to source both the highest quality, but most importantly ethically sourced stones in the world. From GIA certified diamonds to sapphires, our expert Gem Concierge team will find the perfect stone to best fit your occasion and budget. We provide high resolution videos on all our stones for maximum scrutiny.
We do, if you find an equivalent stone please send us the pricing and certification details and we can either source that exact stone if it was from an online supplier, or we can find an equivalent. That way you can use our expertise to determine if it truly is the right stone, and still qualify for our warranty!
Yes, we have access to CanadaMark certified diamonds.
Either during our consult or over email we create a simple 3D render that best represents your vision for the piece. This includes the metal colour, correct stone sizes, and unlimited tweaks of the design. More advanced renders such as character casting and organic designs that require a high number of hours to create may require a $99 fee that we would credit to the final purchase. We can also provide a wax model of the custom design for further review before purchase.
We utilize prototype inventory to showcase our designs and help customers visualize the final product. This in turn helps us to be a great deal more competitive in pricing than traditional retail stores, as every piece will be made to order.
We are one of the few jewellers that specialize in restyling, we can reset any intact gemstones and either utilize the material in the new jewellery piece or provide a metal credit to the final price.
Anywhere from 3-6 weeks after payment is made, depending on the intricacy of design.
While we don’t provide refunds for custom orders, we do have a guarantee of work quality and will ensure the piece turns out as promised.
As long as the design hasn't entered the casting phase, any alterations and changes are applicable free of cost.
All repairs are done in Calgary at a secure fully insured location.
All repairs come with a 3-month workmanship guarantee.
Anywhere from 5-10 business days unless otherwise stated
Definitely, you can either submit the cart directly and we will be in touch with payment options or call us anytime at 403-992-8452 with questions!
As long as the catalogue piece is not a special order there is a 30 day return or exchange policy.
Yes for $10/letter on platinum, gold, or silver jewelry. Prices may vary on tungsten and other alternative metal jewelry.
As always please do not hesitate to call 403-992-8452 or email firstname.lastname@example.org with any further questions!