Our goal is to challenge the norms of how jewelry is selected and purchased. With modern technology and new methods being introduced to the industry every day, customers have a wealth of knowledge at their fingertips without guidance on how to funnel that knowledge into the right piece of jewelry. Clients find themselves on two sides of a spectrum: Online and Traditional. Online clients usually have a wide variety of technical knowledge regarding diamonds and are privy to prices usually much less expensive than the retail level. The catch to this is oftentimes the piece delivered is not quite what was expected, and after service can become cumbersome because you have no face to face relationship with an expert. Traditional retail clients benefit from a strong relationship with their jeweler and a live selection of inventory to pick from. Due to high rent costs and overhead for employees, prices can be marked up shockingly high as well as oftentimes the purchase process isn’t as private as one would like. Our business model is one that can provide the benefits of both categories while eliminating the negatives. We have narrowed these down to three key areas:
Privatize & Personalize
Every client’s story is important to us. All customers will communicate with us personally, at the convenience level of their choosing. Consultations can be done in the downtown office, via e-mail, Facebook, or Skype. This enables you to let us know your story, and in turn we can turn it into a wonderful piece full of life. All consultation appointments and design are free and private.
Marlow has built strong relationships with some of the top international manufacturers in the business. Through these connections we are able to provide numerous options to avoid the dreaded “Sorry we can’t do that.” Any type of gemstone or metal, any style from rings to charm bracelets, we will exercise all options to make your vision come to life. Using modern technology such as 3D rendering, you will know exactly what your piece will look like before it arrives, as well as you can select the main diamond or gemstone live beforehand. Feel free to change the design multiple times, guaranteed we will get it right!
Every step is taken to ensure your price meets your budget without sacrificing quality. We reduce overhead through a modest office size, carrying prototype inventory, and a small staff roster. We guarantee either the best quality within your budget, or the best price for chosen style. We believe you don’t need to make sacrifices to have a wonderful jewelry purchase experience. Contact us today for a free consultation!